Environmental Sustainability

(Accountability: CTO, CFO)

Optimize Energy Efficiency

• Continuously monitor and analyze energy consumption data from sensors. Identify areas for optimization and implement energy-efficient technologies and refine efficiency practices.
• Track energy consumption and compare it against the baseline.

Mitigate Carbon Emissions

• Achieve Net Zero carbon emissions on Expedient Enterprise Cloud platforms by 2030 through renewable energy sourcing.
• Monitor carbon emissions and report on an annual basis.

Social Responsibility

(Accountability: VP of HR, President/COO, CEO)

Enhance Diversity and Inclusion

• Increase the diversity of the workforce by achieving improvement through new sources of candidates in each Expedient market by 2028.
• Conduct annual surveys to gauge employees’ perception of the workplace and report progress and actions to the board.

Develop the Whole Employee

• Improve overall employee satisfaction and well-being by achieving a 10% increase in the utilization of health and wellness programs by 2028.
• Enhance existing health and wellness programs, offer mental health support services, and organize workshops on stress management and work-life balance. Encourage employee participation through incentives and recognition.
• Conduct surveys to gather feedback on program effectiveness and adjust programs based upon participation rates.

Engage in Our Communities

• 50 Employees participate in volunteer work annually to local communities tracked in a log.
• Partner organizations to track and summarize the impact of participation.

Corporate Governance

(Accountability: President/COO, CIO, CTO)

Enhancing Ethical Business Practices (President/COO)

• Maintain or increase an annualized average Client Pulse Score of 80 or above (out of 100) through client feedback request surveys offered daily.
• Implement rigorous quality control measures that prioritize client feedback for continuous improvement.
• Conduct annual Net Promoter Score satisfaction surveys. Regularly review daily/weekly survey results and client feedback to identify areas for improvement. Publish continuous improvement action plans.

Ensuring Data Security and Privacy (CIO)

• Ensure employees comply with data security standards as documented in Expedient’s Security Policy.
• Achieve zero data breaches through robust security protocols, regular security audits and vulnerability assessments, and security best practices training for all employees.
• Conduct quarterly internal and external security and vulnerability scans. Monitor and report security incidents and breaches. Share security and compliance status and incident response actions.

Ensuring Availability and Resilience (CTO)

• Maintain uptime of critical Expedient systems and data repositories with thorough vulnerability assessments, advanced proactive monitoring, personnel training, supplier accountability and executable recovery procedures.
• Continue to invest in redundant systems and infrastructure and test comprehensive disaster recovery plans.
• Monitor system uptime and analyze root causes publish findings.